Questions & Answers
WHICH MATERIALS ARE THE FLOORS AND COATINGS FROM CASTELATTO MANUFACTURED WITH?
All our products are manufactured with architectural concrete, a technology developed by Castelatto to produce floors and coatings with the highest quality standards of the market. The products have great durability and resistence, as well as beauty and elegance.
WHAT ARE THE ADVANTAGES OF THE ARCHITECTURAL CONCRETE?
If they are properly seated/laid, the products made with this material have high performance, mechanical resistance and durability..
WHERE CAN I BUY CASTELATTO’S PRODUCTS?
The products are available in our resellers throughout Brazil. To find the closest one, click on the link below:
For international purchases, please, contact us at comex@castelatto.com.br
CAN I BUY DIRECT FROM CASTELATTO?
We work with authorized resellers throughout the Brazilian territory. They will provide a helpful service that requires personalized attention.
CAN I BUY THROUGH BIDDING OR AS A CONSTRUCTION COMPANY?
Yes. We have an Engineering Department for the proper support of these negotiations. Please, contact us at engenharia@castelatto.com.br.
HOW SHOULD CASTELATTO´S PRODUCTS BE PROPERLY STORED?
The products should be stored in a clean, covered area and the floor should be covered with plastic. Products should be stored in a dry, clean and airy place.
The storage location should be weather-free, and the floor should be covered with plastic.
We recommend choosing an environment where there are no future movements of the material.
WHAT IS THE CORRECT POSITION FOR STORAGE THE PARTS?
Parts must be stored vertically..
CAN I REMOVE PACKAGING?
Castelatto’s coatings are packed in thermosetting plastics, which helps the product to keep moisture, making the piece more resistant.
The material should only be unpacked at the time of the sitting/laying.
We do not advise you to remove the packaging before this stage.
MY PIECE CAME IN WITH A DARKEST TONE. IS IT NORMAL?
It is common that at the time of receipt the product is still moist. This feature directly affects the tone of the part, making it darker.
Leave the piece in an airy place for about 48 hours to determine the final tone of the piece.
WHERE SHOULD THE MATERIAL BE STORED?
The product should be stored in a dry and well-ventilated place.
This space must have a weather-free cover.
Choose a location where there are no future movements of the material.
SHOULD I COVER IT WITH PLASTIC?
It is advisable that the parts are covered and protected from possible dirt or residues that the work may generate.
WHAT MATERIALS CAN NOT BE USED TO COVER MY CASTELATTO?
Under no circumstances use cardboard, wood or products that have color tones that stains or liberate residues on the part.
WHAT ITEMS SHOULD BE OBSERVED BEFORE STARTING THE SEATING??
The first step for the success on laying/sitting your material is planning the procedures that will be carried out having in hands the Technique Instructions Manual, pagination/layout of the project and measurement check of the place to be installed.
CAN I LAY CASTELATTO´S PRODUCTS IN DRYWALL?
Yes, but we suggest checking the structure where it will be applied, observing the weight of the coating.
CAN I LAY CASTELATTO´S PRODUCTS IN WOOD OR MDF?
For this type of application and better adherence of the cement, we recommend the fixing of fibercement sheet over the wood or the MDF.
CAN I LAY CASTELATTO´S PRODUCTS ON PAINTED WALL, WITH TEXTURE OR PLASTER?
Yes. For this type of application, the wall must be “pecked/perforated”.
HOW SHOULD THE SETTING PLACE BE PREPARED?
One of the points that needs attention is the moment of verification of the waterproofing, both the plaster (emboço) and the subfloor (contrapiso) where the material will be applied.
Do not forget to evaluate the water fall.
For exterior walls, think of drips and rafters above the flooring.
Make sure that the subfloor/plaster is, at least, 21 days of cure and free of any dirt and dust.
CAN I USE A HEATED SYSTEM IN CASTELATTO?
Yes. Just follow the instructions provided by your system vendor.
DOES CASTELATTO INDICATES WORKERS TO PERFORM THE SEATING OF THE PRODUCTS?
Castelatto does not indicate professionals, but we carry out training courses with Senai for improvement and qualification. We recommend that the contracted professional have experience in laying concrete coatings.
WHAT IS THE PURPOSE OF WATERPROOFING THE PLASTER AND SUBFLOOR?
This procedure is intended to prevent the spread of moisture to the floor or coating.
WHAT MORTAR SHOULD I USE TO SIT CASTELATTO´S PRODUCTS?
Flexible stick mortars, specified for large formats.
WHICH STANDARDS CAN BE CONSULTED FOR THE SEATING OF FLOORS AND COATINGS?
We formulated our Technical Instruction Manuals based on the laying/sitting guidelines from NBR ABNT 13753 and 13754.
THE WATERPROOFER THAT I RECEIVE WITH THE PRODUCTS MUST BE APPLIED AT WHAT TIME?
It should be applied on the surface after laying/sitting with the coating / floor clean and dry.
WHAT IS THE PURPOSE OF THE JOINT?
It is a device created to absorb the volumetric variation of the materials. Its purpose is to prevent the appearance of cracks on the product.
WHAT IS SEALING JOINT?
It is the space left between the pieces, whether they are grouted or not, according to each model.
It is extremely important because it works as a kind of cushion to prevent the floor from cracking with the expansion of the slabs.
The width of this system must be thought according to the size of the piece to be used, varying between 2 and 8 mm.
WHAT IS MOVEMENT?
Movement joints are devices designed to absorb variation caused by adverse weather effects such as abrupt thermal variations or effects of soil accommodation, as well as vibrations or movements caused by local impacts. It is important to emphasize that these are issues vary according to each structure and its environment.
This joint is required, in accordance with the guidelines of NBR ABNT 13753 and NBR ABNT 13744, for external arranged areas with incidence of insolation or humidity, whenever the area is greater than 20 m² or bigger than 4 meters, and for Internal areas greater than 32 m² or bigger than 8 m.
WHAT IS DESSOLIDARIZATION JOINT?
They are regular spaces whose function is to create an escape area for the dilation of floors and coatings. These are the encounters between the coating and its ends, as well as walls, floors and slabs.
Floors and coatings may not be fully supported at their ends. These joints must be designed so that, in dilating, receive vibrations or accommodations, there will occur no problems.
WHICH GROUT IS RECOMMENDED?
Castelatto has a line of grouts that are designed for better joining and efficiency with your product. This grout is formulated based on polymers and its strength and shades are designed to the best finish of your floor or coating.
The product is available for purchase at all registered resellers of Castelatto.
CAN I SEAT MY COATINGS WITH MINIMUM JOINT?
Castelatto coatings that do not have a grouting application can be sealed with a minimum joint where the joints are as close as possible.
IT THERE ANY RIGHT WAY TO APPLY CASTELATTO GROUT?
Castelatto has on the back of the packing of the grout all the information needed for the correct application of the product.
WHAT IS THE PURPOSE OF THE GROUT?
Castelatto’s grouts go beyond an aesthetic view, they act as cushion (shock absorbers) between the pieces, because their polymers are flexible and compensate for the structural movements.
CAN I USE ANOTHER GROUT BRAND?
The Castelatto grout is formulated in the same tone and its characteristics are appropriate for the type of product purchased, so we do not recommend other brands.
MY GROUT CRACKED, IS IT NORMAL?
Every time the product undergoes large movements or accommodation, this is reflected in the grout, which cracks to prevent the coating/floor from being damaged.
MY GROUT IS RELEASING FROM THE PART, WHAT IS HAPPENIG?
If the grout is loosening it is likely that a very intense movement is occurring, which may be related to settlement issues.
We recommend evaluating if your part is well-seated/well-laid with a simple percussion test, banging on the piece with broom handle (if you identify “hollow” sound this may be contributing to this detachment).
WHY SHOULD I USE TAPE IN THE APPLICATION OF THE GROUT AND HOW LONG CAN IT STAY AFTER THE GROUTING?
The tape is of extreme importance for application of the grout, since it protects the product from any stains. Therefore, we recommend that the tape be removed immediately after application of the grout, preventing the adhesive from adhering to the coating / floor.
RESIDUE OF GLUE FROM THE TAPE SATAYED ON THE PRODUCT. HOW CAN I REMOVE IT?
We recommend the use of a solvent (Thinner) for the removal of residues.
WHAT IS THE MINIMUM TIME TO CARRY OUT THE POST-CONSTRUCTION CLEANING?
After-construction cleaning must be carried out at least 72 hours after the grouting.
WHAT IS THE TYPE OF CORRECT DETERGENT FOR POST-WORK CLEANING?
We recommend the use of alkaline detergent.
WHAT IS THE CORRECT PROCEDURE FOR FLOOR CLEANING?
Apply the product and rub carefully using a nylon bristle brush or wipe. Wash with plenty of water and never let the detergent dry on the part.
NOTE: Do not use acids or other products not indicated by Castelatto.
WHAT IS THE CORRECT PROCEDURE FOR DILUTION OF ALKALINE DETERGENT?
For general cleaning, dilute the detergent in water in the ratio 1:10.
For cleaning during the construction, dilute the detergent in water in a ratio of 1: 5.
For post- construction cleaning, use the product with NO dilution.
WHAT SHOULD I OBSERVE BEFORE CARRYNG OUT THE WATERPROOFING OF MY PRODUCT?
Before any application, make sure the coating is completely dry and free of moisture.
THE COATING MUST BE DRY TO PERFORM WATERPROOFING?
Yes, the coating should be completely dry and free of moisture.
WHAT IS THE TIME NEEDED FOR WATERPROOFING EXTERNAL AREAS?
The time required is 24 hours, depending on the weather conditions.
WHAT IS THE TIME NEEDED FOR WATERPROOFING INTERNAL AREAS?
The time required is 48 hours, depending on the weather conditions.
WHAT IS THE CORRECT PROCEDURE FOR THE APPLICATION OF THE WATER-OIL PROOFING?
First make sure the coating is completely clean and dry, then apply two hands of the protective with a sprayer. The interval between each application should be 2 hours.
WHAT IS THE DRYING TIME OF THE WATER-OIL PROOFING?
The final drying time is approximately 12 hours.
WHAT IS THE CORRECT PROCEDURE FOR THE APPLICATION OF THE SOLVENT BASED SEALANT??
First make sure the coating is thoroughly cleaned and dry after a minimum of 72 hours after the product is seated / laid. Apply the product on the roll without soaking it and remove the excess in the paint tray. It is important that the product does not run during application to avoid damaging the final appearance of the part.
WHAT IS THE SOLVENT BASE SEALER DRYING TIME?
The final drying is approximately 24 hours.
WHAT IS THE CORRECT PROCEDURE FOR THE APPLICATION OF PU RESIN?
First make sure the coating is thoroughly cleaned and dry after a minimum of 72 hours after the product is seated. Apply the resin with a short coat brush in a single hand.
WHAT IS THE DRYING TIME OF PU RESIN?
The final drying is approximately 48 hours.